PenTeleData - Internet, hosting, development, and communication solutions

Customer: Palmerton Hospital
More than seven years ago, Palmerton Hospital in Palmerton, Pennsylvania approached PenTeleData with the need to go online. In 1996, the hospital added just six full-access dial-up accounts to its network, which marked the start of Internet access to its facility.

Today, PenTeleData provides the hospital staff with the latest technology solutions, comprehensive service, support and dedicated high-speed DirectNet Internet access -- including a wireless solution for the office.

"Within the last year, almost all of Palmerton Hospital's employees now have the advantage of e-mail and Internet access at work," says Judy Remmel, IT Department Manager.

PenTeleData's suite of dedicated DirectNet Internet services includes ATM, T1, T3, Frame Relay, Cable and DSL options, enabling a health care customer like Palmerton Hospital to maintain, advance and develop its technology plans.

Furthermore, the Integration Service Team (IST), a department within PenTeleData comprised of respected information technology specialists who work with you and your business on-site are industry pros who make house calls installing networking solutions, managing software upgrades and lending a helping hand to customers like Palmerton Hospital.

Late in August of this year, after a recent virus attack disabled several hospital servers, Judy immediately contacted PenTeleData's IST, described the crisis situation and added that she was all alone - without a network administrator at her facility.

"I immediately called PenTeleData's Sales Manager. She stayed on the phone with me and we talked to the IST Manager. I described my problem to the both of them," she says. "Within 30 minutes, IST had someone on site at the Palmerton Hospital. They had gone out of their way to help me in my dilemma.

As unlimited Internet access has become more prevalent at the workplace and more employees depend on a fast, trustworthy connection to do their work, Palmerton Hospital has tapped PenTeleData to put more and more of its facility online.

Because the hospital doesn't maintain its own mail server, Judy cites PenTeleData's helpfulness in assisting the hospital with e-mail account creation as an example of how it has been especially grateful for PenTeleData's friendly customer service and support.

"Since we do not have an exchange server," she says, "I need to call Cathy in Sales to set up e-mail addresses. She has always been very helpful to me throughout the whole process of getting e-mail added and configured correctly."

Judy says the care always taken by each PenTeleData representative in helping get the job done right has left a positive, lasting impression on her and her staff.

"Working with the service technicians who installed our point-to-point wireless site was a pleasure," she says. "They were very professional and kept me informed of the progress and overall completion of the installation.

How else has service with PenTeleData helped Palmerton Hospital directly?

Judy says the hospital's alliance with PenTeleData is strong from receiving dependable Internet access over many years, helping the facility stay in constant contact with the outside world and its staff.

"Reliance on PenTeleData's solutions has greatly improved our communications both internally and outside of the hospital."

The renowned quality of PenTeleData's Internet and network engineering solutions help out the hospital in more ways than one - Palmerton Hospital employees participate in intensive teleconferencing courses from the convenience of their own workplace, enabling greater productivity and cost-efficiency.

"It has given us the ability to perform online training and attend virtual WebEx seminars," she says.

WebEx's services are powered by a globally distributed information-switching network specifically designed for the delivery of multimedia web communications.


Customer Stories... Geisinger Health System First National Bank of Palmerton Kutztown Area School District Manheim Central School District SEDA COG Palmerton Hospital DeSales University Target Select Northern Tioga School District Phillipsburg School District Ephrata Community Hospital Bucknell University Moravian College		Customer: Palmerton Hospital More than seven years ago, Palmerton Hospital in Palmerton, Pennsylvania approached PenTeleData with the need to go online. In 1996, the hospital added just six full-access dial-up accounts to its network, which marked the start of Internet access to its facility. Today, PenTeleData provides the hospital staff with the latest technology solutions, comprehensive service, support and dedicated high-speed DirectNet Internet access -- including a wireless solution for the office. "Within the last year, almost all of Palmerton Hospital's employees now have the advantage of e-mail and Internet access at work," says Judy Remmel, IT Department Manager. PenTeleData's suite of dedicated DirectNet Internet services includes ATM, T1, T3, Frame Relay, Cable and DSL options, enabling a health care customer like Palmerton Hospital to maintain, advance and develop its technology plans. Furthermore, the Integration Service Team (IST), a department within PenTeleData comprised of respected information technology specialists who work with you and your business on-site are industry pros who make house calls installing networking solutions, managing software upgrades and lending a helping hand to customers like Palmerton Hospital. Late in August of this year, after a recent virus attack disabled several hospital servers, Judy immediately contacted PenTeleData's IST, described the crisis situation and added that she was all alone - without a network administrator at her facility. "I immediately called PenTeleData's Sales Manager. She stayed on the phone with me and we talked to the IST Manager. I described my problem to the both of them," she says. "Within 30 minutes, IST had someone on site at the Palmerton Hospital. They had gone out of their way to help me in my dilemma. As unlimited Internet access has become more prevalent at the workplace and more employees depend on a fast, trustworthy connection to do their work, Palmerton Hospital has tapped PenTeleData to put more and more of its facility online. Because the hospital doesn't maintain its own mail server, Judy cites PenTeleData's helpfulness in assisting the hospital with e-mail account creation as an example of how it has been especially grateful for PenTeleData's friendly customer service and support. "Since we do not have an exchange server," she says, "I need to call Cathy in Sales to set up e-mail addresses. She has always been very helpful to me throughout the whole process of getting e-mail added and configured correctly." Judy says the care always taken by each PenTeleData representative in helping get the job done right has left a positive, lasting impression on her and her staff. "Working with the service technicians who installed our point-to-point wireless site was a pleasure," she says. "They were very professional and kept me informed of the progress and overall completion of the installation. How else has service with PenTeleData helped Palmerton Hospital directly? Judy says the hospital's alliance with PenTeleData is strong from receiving dependable Internet access over many years, helping the facility stay in constant contact with the outside world and its staff. "Reliance on PenTeleData's solutions has greatly improved our communications both internally and outside of the hospital." The renowned quality of PenTeleData's Internet and network engineering solutions help out the hospital in more ways than one - Palmerton Hospital employees participate in intensive teleconferencing courses from the convenience of their own workplace, enabling greater productivity and cost-efficiency. "It has given us the ability to perform online training and attend virtual WebEx seminars," she says. WebEx's services are powered by a globally distributed information-switching network specifically designed for the delivery of multimedia web communications.