Sacred Heart Hospital
Sacred Heart Hospital is a 215-bed Catholic medical center located in central Allentown, Pa. Founded in 1912, Sacred Heart Hospital offers a wide range of advanced medical services ranging from obstetrics to bariatric surgery, vascular surgery, cardiology, rehabilitation and behavioral health services. Since Sacred Heart's mission is to care for those in need and their network expands throughout Lehigh and Northampton counties with both primary and pediatric medical care, reliable data connections are necessary for patient care. That's where PenTeleData becomes important to them.
When asked about why Sacred Heart Hospital chose PenTeleData over another data provider, Tracy Burkhardt, Director of Health Information Management explained, "The primary factors in our decision were reliability, response and cost. PenTeleData was able to prioritize all three. Their services have been reliable. The network remained stable even during Hurricane Sandy, which impacted the Lehigh Valley region. During the storm we never lost our connectivity which is vital in order for us to care for our patients. We have found the support staff to be both knowledgeable and helpful at all times. They are always pleasant and willing to assist with whatever our needs are at the moment."
Jewell Computing Solutions, LLC
Jewell Computing Solutions, LLC (JCS) is an IT consulting company located in the heart of downtown Phillipsburg, New Jersey. JCS recommends PenTeleData when consulting their clients about who to choose for data services. Jeff Jewell explained, "PenTeleData's quality of service is far superior to any other Internet Service Provider (ISP) in our area. Their network speeds are far greater than what is available from most other ISPs. Our point of contact, that is, our Commercial Account Executive with PenTeleData is excellent, which is expected because PenTeleData is locally owned and operated. This is very important, especially when working with technical support. We are a local business and we want to support local businesses as well. In fact, we use PenTeleData's services in our office, which can vouch for the quality of the service.
"Service from PenTeleData has been very reliable. On the rare occasion we find an issue, PenTeleData technical support has been on top of the issue and was able to resolve it quickly. Even after all the damage caused by Hurricane Sandy, PenTeleData had our office and all of our client's offices back up within one day. We have clients that have other ISPs that were down for weeks after the storm.
"PenTeleData's support staff has always been very responsive to our needs and resolves issues very quickly. For example, we had a router fail in our office at approximately 11:00 pm one evening. I swapped in a new router at that time and needed to get our office back on-line quickly with our static IP address. I contacted technical support at around 11:30 pm and the technician was able to get our issue resolved quickly. PenTeleData does such a good job for us that it's hard to pick out specific instances. Everything always seems to flow smoothly and the job gets done without drama."
Northumberland Bank – Partner in Business
Northumberland National Bank’s rapid growth from a single branch bank in 1998 to the current six branches and an operations center meant that the bank needed a dependable and reliable Internet provider to process and transmit customers’ financial transactions. Their consultant helped them define the parameters to upgrade their existing network and telephone system, and after reviewing their choices, they chose PenTeleData.
When asked why PenTeleData over another provider, Stephen Hafer, Vice-President of Operations, explained, "Our previous Wide Area Network (WAN) provider was unable to provide sufficient bandwidth to all of our branch locations. PenTeleData offered the price and convenience we needed. They are easy to deal with and able to provide all of our necessary services."
“We have experienced very few interruptions and PenTeleData has also been able to monitor our network and notify us of any potential problems. Their monitoring caught a problem with a back-up power supply (UPS) at one of our branches that was malfunctioning, but had given us no alarm. Their support staff was even ready to support every facet of our deployment of a new IP phone system."
"When we decided to add a new branch in the Middleburg area, PenTeleData was very willing to extend its fiber network to be able to provide their network structure to the branch. Even though another provider in the area was in the middle of union strikes and the hurricanes of 2011 caused some delays, PenTeleData came through in time for our grand opening."
ESSA Bank & Trust - Partner in Finance
Today, ESSA’s 200+ employees use PenTeleData services in almost everything they do. The branches utilize WAN connectivity to interconnect with each other and the corporate office. Convenience services, such as online banking, eDeposit, ACH origination, telephone banking and many other services also rely on data connections. In addition, ESSA saves on telephone bills by utilizing VoIP (Voice over Internet Protocol).
Lobel adds, “PenTeleData’s fiber network has provided us more bandwidth and better up time then we have ever had, which keeps our branches doing business as usual. We have had no unplanned outages of our network in the time we have been with PenTeleData. Our network has been rock solid. PenTeleData’s support staff has gone above and beyond to meet ESSA’s needs.
With that in mind, it's no surprise that reliability and reasonable costs were at the top of ESSA's list when it came to choosing a new Internet and data provider. According to Kerry Lobel, IT Manager at ESSA, "Our contract with our current network provider was coming to an end and we needed to find a more cost effective reliable solution to connect to all of our branches and vendors. PenTeleData's network had the most resilient design and offered us cost savings over other providers."
He adds, “PenTeleData has proven to be a true partner in providing impeccable services. The staff is genuinely concerned with providing us the solutions we require at the best possible cost and with the least possible interruptions to service. We receive the kind of service you would only expect to receive from a small company even though we are working with one of the area’s largest organizations.”
Lehigh Valley Health Network - Partner in Health Care
A few years ago, Lehigh Valley Health Network began looking for alternatives to their existing data and Internet provider. After meetings with representatives from PenTeleData, they felt comfortable starting a relationship, one that has since grown tremendously.
Over time, their networking and technology demands expanded, and PenTeleData has supported that growth. Lehigh Valley Health Network needs the very best when it comes to reliability – in fact, lives depend on it. Richard Fronheiser, I/S Manager, explains, “PenTeleData has proven to provide reliable services as well as support. We feel that when there are problems, they understand the sense of urgency accompanied with health care, and react timely and accordingly.” He also mentions, "Before we had our switched Ethernet services with PenTeleData, we frequently dropped ‘pings’ to our remote routers. Today, we hardly ever see a drop in connectivity."
OraSure - Partner in Technology
When asked why they chose PenTeleData over another provider, Rick Kula, OraSure’s Manager of Information Technology, explained, “Initially it was for the cost savings, but PenTeleData’s service after the sale, both technical and from a sales perspective, has set them apart from other providers. While many companies might want to get the sale and then move on, it’s not that way with PenTeleData.”
Naturally, with OraSure’s day to day operations so dependent on their network connections, reliability and security are of the utmost importance. There is no room for downtime or error. With this in mind, Kula points out, “To date, PenTeleData’s services have been very reliable. In the event of planned maintenance, we are notified ahead of time as to the scope and duration. The support staff has always been very helpful and responsive.”
Vinart Dealerships - Partner in Business
Like most, Vinart’s use of technology started out small and eventually built up a large, fragmented system. Wright comments, “When we started getting serious about streamlining our deployment of technology, we knew that we needed a strong data services provider to help us tie it all together. PenTeleData jumped in and filled that void for us and we are now firing on all cylinders.”
He adds, “The whole package works great. Support is terrific. We really feel like our business is appreciated as well which is always nice to know.”
In regards to reliability, he mentions, “PenTeleData services are very reliable. We had one email outage since we have been a customer and it was dealt with swiftly. What more can we ask for? That’s pretty strong.”
Iron Pigs - Partner in Network Security
Scharf comments, “Speaking on behalf of the entire IronPigs organization, we cannot be more pleased with our PenTeleData relationship. Their entire organization has worked tirelessly to assist us with creating, moving, and installing all of our data systems – most of the time against short or impossible time frames. Their personnel have been supportive, solution-oriented and willing to do whatever it takes to get us up and running and most importantly, keep us running. The internal and seamless relationships between their sister companies are nothing short of remarkable, which facilitated our successful opening.”
Scharf describes why his team trusts the PenTeleData staff, “We would be facing serious issues without the support of PenTeleData in all areas of our business including; internal communication, ticketing, financial reporting, and the day to day functioning of POS terminals, wireless scanners, ticket printers and desk top and server configuration. PenTeleData responds quickly, efficiently and I swear sometimes they are on the way before I even call!”