This document will provide you with answers to the more general questions regarding the EtherPoint service.

1. What is Multi-Tenant EtherPoint?
   
   
2. Is Multi-Tenant EtherPoint a wired or wireless solution?
   
   
3. How do I login to Multi-Tenant EtherPoint?
   
   
4. What is Captive Portal authentication?
   
   
5. How do I setup Captive Portal authentication?
   
   
6. What is Auto Login (802.1x) authentication?
   
   
7. How do I setup Auto Login (802.1x) authentication?
   
   
8. Does my computer support Auto Login (802.1x)?
   
   
9. I’m using a 3rd party Auto Login (802.1x) client, what setting should be configured?
   
   
10. What is my Username and Password?
    
    
11. How do I change my password?
    
    
12. I lost my password, what do I do?
    
    
13. I have a device that cannot authenticate using Captive Portal or Auto Login, what do I do?
    
    
14. How do I setup MAC authentication?
    
    
15. Can I run a server on my connection?
    
    
16. Can I use a wired or wireless router?
    
    
17. How can I connect multiple computers to one Ethernet jack?
    
    
18. Can I use a switch to connect multiple computers to the network?
    
    
19. Can I connect a network printer to the system via Ethernet cable?
    
    
20. Who do I call for Technical support?
    
    

1. What is Multi-Tenant EtherPoint?
   Multi-Tenant EtherPoint is a custom property management solution Powered by PenTeleData. By design, this system accommodates flexibility for the users or tenants, while meeting the rigid security requirements necessary to identify malicious or unethical Internet usage.
   
   
2. Is Multi-Tenant EtherPoint a wired or wireless solution?
   Multi-Tenant EtherPoint can accommodate both wired and wireless users, or a combination of both.
   
   
3. How do I login to Multi-Tenant EtherPoint?
   There are two methods for logging in to Multi-Tenant EtherPoint. Captive Portal is a web based authentication method. Auto Login (802.1x) is a seamless authentication method.
   
   
4. What is Captive Portal authentication?
   Captive Portal authentication requires that you login with your username and password through a web browser before your connection to the internet is active. You will be required to login through a web browser each time your computer is inactive for 30 minutes, as well as every 30 days.
   
   
5. How do I setup Captive Portal authentication?
   Instructions for setting up Captive Portal authentication can be found by visiting http://www.ptd.net , select “customer support”, then “Multi-Tenant EtherPoint”. On the support page you will see a link for “Basic Login Instructions (Captive Portal)”.
   
   
6. What is Auto Login (802.1x) authentication?
   Auto Login (802.1x) allows your computer to automatically log you on to the internet, eliminating the need to enter your username and password manually. Please note that not all operating systems support Auto Login (802.1x).
   
   
7. How do I setup Auto Login (802.1x) authentication?
   Instructions for setting up Auto Login (802.1x) can be found by visiting http://www.ptd.net , select “customer support” , then “Multi-Tenant EtherPoint”. On the support page you will see a link for “Advanced Login Instructions (Auto Login)”.
   
   
8. Does my computer support Auto Login (802.1x)?
   Auto Login (802.1x) is currently supported by PenTeleData Technical support for Windows XP only. Although other operating systems have built in 802.1x support and 3rd party clients are available. Please contact your vendor for specific 802.1x details.
   
   
9. I’m using a 3rd party Auto Login (802.1x) client, what setting should be configured?
   Your client should be setup for PEAP, no certificates, and EAP-MSCHAP v2.
   
   
10. What is my Username and Password?
    Your Username and initial Password is administered by your building administrator. Contact your building administrator for Username and initial password.
    
    
11. How do I change my password?
    Your password can be changed by visiting http://www.ptd.net , select “Customer Support”, then “Multi-Tenant EtherPoint”. The option to change your password is located close to the top of the page.
    
    
12. I lost my password, what do I do?
    Please contact our Customer Service Department at 1-800-281-3564 (select option 2, then option1).
    
    
13. I have a device that cannot authenticate using Captive Portal or Auto Login, what do I do?
    Many devices such game consoles, network printers, etc. cannot authenticate using either method. There are two methods to register these devices. Each user is allowed up to one MAC authenticated device. A MAC authenticated device can be added to your account by calling our Customer Service Department. The second method requires the device be connected to a router along with a PC on that router. By authenticating the PC through Captive Portal or Auto Login the device will also be given internet access.
    
    
14. How do I setup MAC authentication?
    Call our Customer Service Department at 1-800-281-3564 (select option 2, then option 1). Please have the MAC address of the device you wish authenticate ready to give to our representative.
    
    
15. Can I run a server on my connection?
    In order to provide a reliable and secure connection, you are connected through your own personal firewall. This firewall will not permit traffic that is designated to a server. The PenTeleData Acceptable Use Policy also prohibits the use of servers.
    
    
16. Can I use a wired or wireless router?
    Yes, however we do not recommend it for the following reasons. Once one device on a router logs in, no further devices through it will have to login. All devices on the router will share the speed of one connection. All users on the router will be seen as the person who logged in. Any security issues will be the responsibility of that user. Only Captive Portal authentication will work (Auto Login 802.1x) will not. Please note the PenTeleData Acceptable Use Policy requires wireless encryption be active on all wireless routers.
    
    
17. How can I connect multiple computers to one Ethernet jack?
    We recommend you use a switch, not a router for the issues with routers being listed above. Please see below on using a switch to connect.
    
    
18. Can I use a switch to connect multiple computers to the network?
    Yes, connect the switch to the jack and all your computers to the switch. Auto Login (802.1x) will not be supported and all computers will need to authenticate using the Captive Portal individually.
    
    
19. Can I connect a network printer to the system via Ethernet cable?
    Because our system is a firewall, the printer will not be allowed to act as a server and jobs from outside locally connected devices will not be able to print to it. Connect the printer and other devices you wish to print from to a switch, and that switch in the Ethernet jack. The devices will be able to use the internet and print, however the printer will not be accessible from outside the computers on that switch.
    
    
20. Who do I call for Technical support?
    PenTeleData Technical support can be reached at 1-800-281-3564 (select option 2, then option 3).