April 2004, Volume 3 Issue 2       
 

Committed to all of the regions we serve and the people who live here by providing groundbreaking communications technologies, PenTeleData and its partners offer quality service and performance that our customers want and expect - our number one goal.

In the early-1990s at the dawn of the information age, PenTeleData’s visionary founders positioned the company to supply Internet connectivity beyond standard dial-up Internet access, recognizing the promise and boundless opportunities of a strategic partnership with cable providers and telephone companies of Pennsylvania.

Today, these cable providers offer digital cable television with hundreds of channels to consumers, and PenTeleData’s cable Internet service has become a popular alternative to dedicated high-speed solutions such as a T1.

PenTeleData assembled the partnership with the hopes that one day our partners would install comprehensive fiber optic wiring throughout their territories, offering the residential and commercial user two-way high-speed cable Internet access - a superior product to dial-up or any other solution, performing affordably and in great demand.

PenTeleData’s partners have invested more than $200 million in the fiber optic cable infrastructure build-out to ensure hundreds of thousands of customers across Pennsylvania and New Jersey have access to two-way cable Internet service.

First in the country to deliver reliable cable Internet over a standard cable television connection, PenTeleData pioneered its use and continues to provide the quality customers have come to expect. Remaining true to our aim to deliver high-speed Internet products, ProLog Express Internet service has quickly become a flagship PenTeleData partner service.

ProLog Express Internet delivers this inexpensive, reliable, dedicated high-speed connectivity solution to residential and business subscribers alike - convenient, affordable and fast. More recently high speed ProLog Express DSL is now available in Ironton and Palmerton Telephone customer territories. For nearly a decade, customers throughout the PenTeleData service footprint - from Pittsburgh to Williamsport, Philadelphia to The Lehigh Valley to Scranton, Harrisburg and central New Jersey - have relied on PenTeleData for a multitude of dependable, innovative technology solutions.

Coupled with our operating partners' vast resources, PenTeleData continues to set new standards in telecommunications and Internet technology and has engineered one of the most reliable, privately-owned fiber optic networks in the nation.

With 60 Points of Presence (PoPs) throughout Pennsylvania and New Jersey, PenTeleData owns its own network and delivers the highest quality voice, video, data and Internet services the region has to offer. PenTeleData draws its resources from a consortium of cable and telephone companies, our partners, including Blue Ridge Communications, CATV Service, Inc., Ironton Telephone Co., Service Electric Cable TV and Communications, Service Electric Cablevision, Service Electric Cable Company and Service Electric Company.

Widely recognized by industry experts and our own customers as maintaining the best network in the mid-Atlantic region, PenTeleData's customers continue to act as our best advertisements for our products, services and support.

PenTeleData's leadership in the Internet industry continues as does our commitment to providing the highest level of service with the greatest level of satisfaction.

We're Wired!
 PenTeleData and its partners offer quality service and performance that our customers want and expect. Read more about this article on this page.
Letter from our General Manager
 This month’s letter from our General Manager tells us what to look for and what’s in store for the second quarter of 2004. Read more on page 2.
New Products at PenTeleData
 What new products is PenTeleData releasing to its customers throughout 2004. Read more on page 2.
Customer Contest
 What do you have a chance to win in this quarter’s customer contest. Read more on page 3.
Peer-to-Peer File Sharing
 Are you Safe or Sorry?
Read more on pages 3 and 4.
Customer Survey Results
 Who was the lucky winner of the Dell computer, printer and camera. Plus results from the surveys and how it benefits you. See more on page 4.
FUN FACTS
 Interesting items and tidbits... and you thought you knew everything. Read more on page 4.

May 27, 2004
Eastern PA Business
Journal Expo
Time: 11 AM - 7 PM
Place: Holiday Inn Fogelsville, PA.
Page 2 April, 2004 | 540 Delaware Avenue | PO Box 197 | Palmerton, PA 18071
 

Welcome to PenTeleData’s Chat for the second quarter, 2004. Spring is here and along with the warmer temperatures we are bringing more outstanding products, services, and information to keep you connected.

In store for this issue, read how PenTeleData and its partners laid the foundation for the high speed Internet access that our customers enjoy today. Also, read about the host of new products and services we are introducing for both residential and commercial customers. Finally, learn about peer-to-peer file sharing programs and the issues surrounding them.

Our feature story tells how PenTeleData partners envisioned providing more than just standard dial-up Internet connections believing they could provide high-speed Internet connections through the deployment of fiber optics.

PenTeleData is constantly striving to bring new features, products, and services to our customers, and spring 2004 will bring several new products to commercial and residential customers. Our dial-up customers will be able to enjoy faster connection speeds with Prolog X5 Accelerated Internet Access, while our commercial customers will benefit from our new DirectNet Burstable "pay-as-you-go" high speed Internet service. There are even more new products and services that will become available, so please read inside to find out what else PenTeleData will be introducing.

Also in this issue, learn about peer-to-peer file sharing programs - what they are and how to keep your computer safe from the dangers they pose while making the most of the technology.

Finally, we would like to congratulate Ed Spielman, winner of this year’s Customer Satisfaction Survey contest.

Once again, thank you for your business and continued support, and we’ll see you again in the summer!

Warm Regards,

John H. Williams
PenTeleData
General Manager



Over the last several months and extending throughout 2004, PenTeleData has and will continue to release new products plus important upgrades that broaden and enhance the features of many of our existing products and services for both residential and commercial Internet customers.

First, our most recent improvement to our ProLog Internet service is ProLog X5, an accelerator service that enhances performance for all customers who dial in over a modem and phone line to connect to the Internet.

Designed to quicken the speed of information delivery via advanced compression technology, ProLog X5 enriches electronic data transfers by offering faster data exchange rates for customers’ enjoyment - up to 5 times faster for pennies a day.

Coming soon, PenTeleData’s dial-up network upgrades to a new V.92 modem standard, improving existing service features and delivering faster web browsing, increased upload speeds and introducing MOH (Modem on Hold), allowing users to make and receive phone calls with an active Internet connection.

For commercial customers, PenTeleData’s DirectNet Burstable Internet offers a dynamic, feature-rich, dedicated high-speed Internet service with a data transfer range starting at 1.5 Megabits per second (Mbps), all the way up to 622 Mbps. Burstable Internet is an ideally flexible, usage-based "pay-as-you-go" high-speed Internet solution priced for customers with unique bandwidth needs instead of being sold at one flat rate.

For commercial customers maintaining various physical locations, MultiPlex EtherPoint is a new service that activates multiple connections from one physical Etherpoint connection, creating virtual lines and saving customers the cost of extra line charges.

Further, personal firewalls allow users to maintain firewalled connections without owning a firewall, or knowing how to configure one. No hardware or configuration is required on the customer side; it is activated at the customer’s request and provides protection for your PC against viruses, worms and hackers.

Finally, watch for PenTeleData’s pre-printed cards containing usernames and passwords, allowing users to get online with a dial-up account for a set amount of time. Users can check and send e-mail from their pre-existing e-mail account with another provider, or just surf the web and chat.

Stay tuned for further updates about other new products and newsworthy improvements to existing services as they become available to our partners and you, our valued customers.

Page 3 April, 2004 | 540 Delaware Avenue | PO Box 197 | Palmerton, PA 18071
 

Be careful who your friends are - online friends, that is. File sharers and would-be file sharers should beware of the dangers of using peer-to-peer programs, despite their safe appearance.

What is peer-to-peer (P2P) file sharing? Peer-to-peer file sharing is a way for Internet users to connect their computers for the purpose of sharing information, including documents, music files, and just about anything else. Thus, a peer-to-peer file sharing program is a piece of software that allows the user to connect his or her computer to other users of the same program. The result is that all users of the same program may share files with one another over the Internet. These groups of connected users are generally referred to as file sharing networks.

There are many peer-to-peer file sharing programs available today. Some examples are Morpheus, Kazaa, KazaaLite, LimeWire, iMesh, and Grokster. Most of these programs can be downloaded for free from the Internet.

Not all peer-to-peer file sharing programs are created equal. Some of these programs also install software known as ‘spyware’ onto the computer along with the main file sharing program. Spyware can do things like change the homepage of a web browser, create pop-up advertisements, and also can allow others to see what websites the user is visiting. This is often the price of a ‘free’ program.

File sharing is a useful technology, but it is not without its dangers. Aside from the spyware problem, there are many other dangers that stem from using P2P programs. Among these dangers are viruses, Trojan horse programs, and most of all the possibility of a lawsuit from the owner of the copyrighted material that can be shared or downloaded via these programs.

Viruses are one of the foremost problems facing Internet users today. Viruses are programs that replicate themselves and spread via the internet, infecting any vulnerable computer that they find. Viruses can damage the infected computers as well as use them as staging points to wage war on other Internet users. For example: the MyDoom virus, which spread like wildfire in late January of this year, launched an attack on a website that ultimately rendered it unreachable.

But viruses are not the only threat to file sharers. Malicious programs called ‘Trojan horses’ are also lurking in seemingly harmless music, movie, and software files available for downloading through file sharing networks. As the name suggests, Trojan horse programs often act like an unlocked backdoor to a computer, leaving it wide open for anyone who tries to turn the doorknob. What makes a Trojan horse truly dangerous is that once someone opens the backdoor, that person can take complete control of the infected system, using it to do whatever they wish, which could include stealing personal information, scanning other computers for similar backdoors, sending unsolicited email, and performing countless other tasks.

Checking for viruses and Trojans is a simple task in comparison with what you may have to do if a virus or Trojan infects your computer. The first thing you will need is an Anti-Virus program. There are many different Anti-Virus

 

Congratulations to Craig Wood of McEwensville, PA. Craig was the winner of a Family 4-Pack of lift tickets to Blue Mountain Ski Area in Palmerton, PA.

Below are the questions, answers and the theme to January's Customer Contest.

 
  1. What plant/flower is known mostly for being kissed underneath it and for its association with Christmas? (Mistletoe)
  2. What company, founded in 1986, is a strong growing American company producing new innovative designs, applications and services by manufacturing winding shafts and chucks? (Goldenrod)
  3. What is the name of the movie, directed by Paul Anderson in 1999, whose plot was nine peoples lives that were all connected and revolve around the game show "What Do Kids Know?" in one day?(Magnolia)

Theme: All state Flowers (Goldenrod - Nebraska, Magnolia - Louisiana, Mistletoe - Oklahoma)

 
PenTeleData is giving one lucky winner 2 tickets to the Willie Nelson concert at Penn’s Peak, Jim Thorpe, PA. The tickets are for the Willie Nelson concert on June 22, 2004 only.

Rules of the Game   Questions

- Give the correct answer to all three questions listed below.
- Then figure out the theme (what they all have in common).

To enter you must answer all three questions to the right and what the theme is between them. Send an e-mail to chat@corp.ptd.net with the following information:

your name, address, daytime phone, number (where we can contact you), three answers to the questions and the theme.

All entries must be received by 4/30/04.

 
  1. What was the original date for New Year's Day, before 154 B.C.?
  2. In the early Roman calendar what was the first day of spring, the spring equinox?
  3. In France today, what day is called "Poisson d'Avril", children tease their friends by taping a paper fish to their friends' backs?
Page 4 April, 2004 | 540 Delaware Avenue | PO Box 197 | Palmerton, PA 18071
 

programs available, but the three most common are Norton, McAfee, and Trend Micro’s PC-Cillin. Any of these or other programs can be used to scan your entire computer for viruses, but they can also be used to check one or a handful of files. You will need to follow the instructions provided by your Anti-Virus program vendor to check your system or files for viruses and Trojans.

The last danger of P2P programs is the possibility of being sued for copyright infringement. Since the fall of Napster, the once widely-used free online music download source, the news has been saturated with stories of file sharers being sued by the Recording Industry Association of America (RIAA) for sharing thousands of copyrighted songs via file sharing programs. But copyright infringement does not end with music. Movies, games, and software are all copyrighted as well. Sharing or downloading any of these types of materials can land a file sharer in a precarious situation. The bottom line for file sharing: if you do not own the copyright for the material, or do not own permission to distribute it, do not download or share it.

There are alternatives for those who want to download digital music without the possibility of a lawsuit. Many legitimate music download services allow users to download songs or entire albums for a small fee. Some of these services have monthly fees for usage, and others offer pay-as-you-go options. For example, the re-launched Napster offers single song downloads or full album downloads, as well as a monthly premium service.

Do not be fooled, though. There are some paid services that appear to be legitimate, but only to have the user download the same P2P programs that can be downloaded for free. These services are especially dangerous because users think they are legally accessing the material when they really only paid for the information to find the files being shared illegally by others.

The moral of this story: if you choose to swap files using Peer-to-Peer programs, check for viruses and Trojans before opening files, and avoid copyrighted material unless, of course, you own the copyright.

Any questions that you may have regarding peer-to-peer file sharing programs and the issues discussed here may be directed to the PenTeleData/Prolog Abuse Department. To protect your computer from viruses and Trojan horses you should contact an outside 3rd party vendor or our PenTeleData Integration Service Team for the latest protection from hackers or malicious program software.



Dear Valued Customers,

Thank you to everyone who submitted a Customer Satisfaction Survey either online or by mail. Your response has been excellent and your comments and suggestions are outstanding. We look forward to reviewing all of your feedback, which will help us improve your Internet experience. We are constantly striving to provide all our customers with the highest quality services throughout our entire coverage area. Your input will help us to improve our products and services for everyone including our schools, offices, courthouses and your home. Your feedback is very important to us!

We recently finished collecting and tallying the many survey responses and have drawn a winner for the new Dell system which includes a Dell All-in-One inkjet printer and a Kodak digital camera. The drawing was held on February 20, 2004 and the winner is Ed Spielman of Kunkletown, PA. Congratulations Ed and enjoy surfing, snapping digital photos and printing them with your new computer, digital camera and printer!

Thank you for your business and continued support.

Sincerely,
John Williams
General Manager
PenTeleData

Did you know?

In 1963, Kellogg's launched a new cereal, Froot Loops, and introduced cereal character Toucan Sam. The colorful toucan talked in Pig Latin (called "Toucanese") and wore a towering hat of fruit. While Sam still graces boxes of Froot Loops, he's gone through many changes since his debut, including dropping the Pig Latin and hat.

One has to eat 11 pounds of potatoes to put on 1 pound of weight a potato has no more calories than an apple.

In ancient Egypt, onions were an object of worship. The onion symbolized eternity to the Egyptians who buried onions along with their Pharaohs. The anatomy of the onion suggested a circle-within-a-circle structure, symbolizing eternal life.

Over 180 million Cadbury's Creme Eggs are sold between January and Easter each year - that's more than three Creme Eggs for every man, woman, and child in the United States.

Paper can be made from asparagus.

Parsley is a common herb of the Mediterranean area and was well known to the ancient Greeks. They considered it too sacred to eat. Romans did serve it as a garnish and to improve the taste of food. They believed it had special powers and would keep them sober.

The Egyptians ate mustard by tossing the seeds into their mouths while chewing meat.

Pizza now ranks as the top fast food in America, but is only Number 4 in Canada, where hamburgers are the Number 1 fast food.
  April, 2004 | 540 Delaware Avenue | PO Box 197 | Palmerton, PA 18071