ESSA Bank & Trust

Today, ESSA’s 200+ employees use PenTeleData services in almost everything they do. The branches utilize WAN connectivity to interconnect with each other and the corporate office. Convenience services, such as online banking, eDeposit, ACH origination, telephone banking and many other services also rely on data connections. In addition, ESSA saves on telephone bills by utilizing VoIP (Voice over Internet Protocol).

Kerry Lobel, IT Manager at ESSA adds, “PenTeleData’s fiber network has provided us more bandwidth and better up time then we have ever had, which keeps our branches doing business as usual. We have had no unplanned outages of our network in the time we have been with PenTeleData. Our network has been rock solid. PenTeleData’s support staff has gone above and beyond to meet ESSA’s needs.

With that in mind, it's no surprise that reliability and reasonable costs were at the top of ESSA's list when it came to choosing a new Internet and data provider. According to Lobel, "Our contract with our current network provider was coming to an end and we needed to find a more cost effective reliable solution to connect to all of our branches and vendors. PenTeleData's network had the most resilient design and offered us cost savings over other providers."

He adds, “PenTeleData has proven to be a true partner in providing impeccable services. The staff is genuinely concerned with providing us the solutions we require at the best possible cost and with the least possible interruptions to service. We receive the kind of service you would only expect to receive from a small company even though we are working with one of the area’s largest organizations.”