PenTeleData - Internet, hosting, development, and communication solutions

Maintenance/Support

PenTeleData offers flexible packages that fit any business need.

PenTeleData unveils another product that further sets it ahead of the competition and once again reaffirms its position as a leader in the market.

At PenTeleData, we prove time and time again that our customers are top priority. Our customers will have peace of mind knowing that they can now select one of the most comprehensive support packages available industry-wide. PenTeleData forges ahead as an industry pioneer by combining its comprehensive support packages with the support options currently available from the industry's most recognized vendors. In other words, when you purchase a PenTeleData support package, you can be assured that we will work with you, hand-in-hand to make sure your business stays up and running. PenTeleData doesn't just deliver your replacement equipment: we deliver, replace, configure and test it for a seamless installation.

In addition to PenTeleData's flexible hardware and software packages, we can also provide you with 24 hours a day, 7 days a week proactive monitoring of the network infrastructure equipment, unlimited telephone support and the ease of a SPOC (Single Point of Contract).

No matter what size of you business, PenTeleData has a support package that can be tailored to you specific needs. We make choosing a support package simple. First we determine what level of hardware maintenance/support you require from the hardware vendor. Then we choose one of PenTeleData's Support Plans that best fits your business needs. Finally, combine your two choices and take advantage of Bundled Support Packages. These bundled packages provide you with a flexible, cost effective support solution.

Now that’s peace of mind.

PenTeleData Support Packages*

Standard Plan - We recommend this plan for customers who require the full range of support services and normal same-day business response time. This plan includes 24/7 proactive monitoring of network infrastructure equipment, SPOC, for supported equipment only and unlimited telephone support. Although a very comprehensive plan, this plan does not include software upgrades or in-person onsite support unless otherwise noted.

Plus Plan - We recommend this plan for customers who require the full range of our support services and rapid 6-hour response. In addition to all the benefits of our Standard Plan, this plan also includes Onsite Technical Support with a 6-hour response time.

Cisco Support (see Cisco Literature for additional details)
Cisco offers a warranty plan for their equipment call SMARTNET. The SMARTNET plan includes the following items plus three different response options:

SMARTNET - One-hour callback policy by Cisco TAC for all hardware, configuration and software problems from 9:00am to 5:00pm local time, Monday through Friday, excluding Cisco observed holidays with a 24/7 priority 1 and 2 telephone support. Support updates via Cisco Connection On-line (CCO) or media upon request. Registered access to CCO, 24/7.

8x5xNBD Next-business-day delivery of Advanced Replacement parts, provide request is received prior to 3:00pm local time.
8x5x4hr In addition to all of the above features, includes 4-hour response time for Advanced Replacement parts from 9:00am t0 5:00pm local time, Monday through Friday, excluding Cisco observed holidays.
24x7x4hr In addition to all the above features, includes 4-hour response time for Advanced Replacement parts 24/7, including Cisco observed holidays.

Bundled Support Packages* (PenTeleData Support & Vendor Support Combined)
For our customers’ convenience, we have bundled our support packages together with each manufacturer’s support plan. These bundled will simply save you money.

Tier One Support Package
Cisco SMARTNET 8x5xNBD
and PenTeleData Standard Plan with SPOC
Tier Two Support Package
Cisco SMARTNET 8x5x4hr
and PenTeleData Plus Plan
Tier Three Support Package
Cisco SMARTNET 24x7x4hr
and PenTeleData Plus Plan

*available only if network was originally designed and implemented by PenTeleData.


Documents: A - D Documents: E - H Documents: I - L Documents: M - P Documents: Q - T Documents: U - Z		Maintenance/Support PenTeleData offers flexible packages that fit any business need. PenTeleData unveils another product that further sets it ahead of the competition and once again reaffirms its position as a leader in the market. At PenTeleData, we prove time and time again that our customers are top priority. Our customers will have peace of mind knowing that they can now select one of the most comprehensive support packages available industry-wide. PenTeleData forges ahead as an industry pioneer by combining its comprehensive support packages with the support options currently available from the industry's most recognized vendors. In other words, when you purchase a PenTeleData support package, you can be assured that we will work with you, hand-in-hand to make sure your business stays up and running. PenTeleData doesn't just deliver your replacement equipment: we deliver, replace, configure and test it for a seamless installation. In addition to PenTeleData's flexible hardware and software packages, we can also provide you with 24 hours a day, 7 days a week proactive monitoring of the network infrastructure equipment, unlimited telephone support and the ease of a SPOC (Single Point of Contract). No matter what size of you business, PenTeleData has a support package that can be tailored to you specific needs. We make choosing a support package simple. First we determine what level of hardware maintenance/support you require from the hardware vendor. Then we choose one of PenTeleData's Support Plans that best fits your business needs. Finally, combine your two choices and take advantage of Bundled Support Packages. These bundled packages provide you with a flexible, cost effective support solution. Now that’s peace of mind. PenTeleData Support Packages* Standard Plan - We recommend this plan for customers who require the full range of support services and normal same-day business response time. This plan includes 24/7 proactive monitoring of network infrastructure equipment, SPOC, for supported equipment only and unlimited telephone support. Although a very comprehensive plan, this plan does not include software upgrades or in-person onsite support unless otherwise noted. Plus Plan - We recommend this plan for customers who require the full range of our support services and rapid 6-hour response. In addition to all the benefits of our Standard Plan, this plan also includes Onsite Technical Support with a 6-hour response time. Cisco Support (see Cisco Literature for additional details) Cisco offers a warranty plan for their equipment call SMARTNET. The SMARTNET plan includes the following items plus three different response options: SMARTNET - One-hour callback policy by Cisco TAC for all hardware, configuration and software problems from 9:00am to 5:00pm local time, Monday through Friday, excluding Cisco observed holidays with a 24/7 priority 1 and 2 telephone support. Support updates via Cisco Connection On-line (CCO) or media upon request. Registered access to CCO, 24/7. 8x5xNBD Next-business-day delivery of Advanced Replacement parts, provide request is received prior to 3:00pm local time. 8x5x4hr In addition to all of the above features, includes 4-hour response time for Advanced Replacement parts from 9:00am t0 5:00pm local time, Monday through Friday, excluding Cisco observed holidays. 24x7x4hr In addition to all the above features, includes 4-hour response time for Advanced Replacement parts 24/7, including Cisco observed holidays. Bundled Support Packages* (PenTeleData Support & Vendor Support Combined) For our customers’ convenience, we have bundled our support packages together with each manufacturer’s support plan. These bundled will simply save you money. Tier One Support Package Cisco SMARTNET 8x5xNBD and PenTeleData Standard Plan with SPOC Tier Two Support Package Cisco SMARTNET 8x5x4hr and PenTeleData Plus Plan Tier Three Support Package Cisco SMARTNET 24x7x4hr and PenTeleData Plus Plan *available only if network was originally designed and implemented by PenTeleData.