PenTeleData - Internet, hosting, development, and communication solutions

NCC Catalog Sheet

NCC - Network Control Center

PenTeleData implements its new state-of-the-art NCC Network Control Center.

To enhance our ability to continuously provide industry leading customer service for Fortune 500 Companies and beyond, PenTeleData has unveiled a fully staffed, 24 / 7 / 365, Network Control Center.

The Mission

We set out to create a department within PenTeleData solely responsible for the management of our state of the art "Network Genesis", one of the area's largest privately owned fiber optic networks. A department responsible for proactively monitoring the Network Genesis - 24x7 - providing immediate response, coordinating incoming calls, communicating current / future network health and providing report status in real-time. This fully staffed department will be on hand anytime for trouble shooting regarding the network and connections.

Why?

Everyday companies and institutions, just like yours, are moving increasing amounts of critical data and processes to new electronic technologies such as the Internet. As this occurs, companies are becoming increasingly more aware of the performance of the networks they are using. They understand that the level of performance and reliability they can expect to receive is only as good as the network infrastructure of their carrier. At PenTeleData you can count on receiving the best service available anywhere. PenTeleData's NCC represents our commitment to providing businesses with a communications service capable of supporting mission-critical applications.

Mission Accomplished . . .

In order to provide our customers with industry leading service, our NCC will be fully staffed with specialists 24 hours a day. In additional to our around the clock proactive monitoring, PenTeleData has also instituted a "Ticket" Tracking System, an Escalation Procedure and 24 Hour Emergency Paging. These systems were implemented in order to keep both our NCC staff and our Engineering Team up to speed with all aspects of our network.

Additionally, in an effort to keep our customers informed, PenTeleData posts both the current network status and the progress of all tickets on the World Wide Web: www.engr.ptd.net. The current network status is also available via a tollfree telephone number 24 hours a day: 1-800-281-3564

In the event you need to contact the NCC, you may contact them several ways. To ensure your questions are handled in the most effective manner possible, please use the appropriate means as indicated below.

For customers with Dedicated or Managed Services, you may contact the NCC via the following methods:

Technical Inquiries

(Questions pertaining to items that directly effect the operation of your service)

Telephone - Customers may telephone the NCC by dialing 1-800-281-3564 ext. 2674 to talk to a network specialist. In the event the network personnel are unavailable and the call is regarding a "Service Affecting" situation, please use the "Urgent" option of the Auto Attendant. This will initiate a page to a specialist on duty. The aforementioned is not to be used for Residential Questions / Reporting or Questions about a single computer dialing into a POP (Point of Presence). Please call 1-800-804-5783 for Residential Questions or POP Dialing Questions.

E-mail - Customers can E-mail inquiries to the NCC at ncc@ptd.net. E-mail is answered with the same level of urgency as a telephone call. However, this option is best suited for Non-Service Effected inquiries.

Web - Inquiries or problems may also be reported via the World Wide Web by typing http://www.engr.ptd.net into any Internet browser. This is a web page that will automatically email and page, if necessary, the appropriate party.

Non-Technical Inquiries

(Questions pertaining to billing, sales, additional services, etc):

Telephone - Customers may telephone the appropriate PenTeleData department by dialing 1-800-281-3564. A voice driven menu will help you navigate to the proper department.

E-mail - Commercial customers may also email questions directly to the commercial sales department at prosales@ptd.net.

For Non-Dedicated or Residential Account Customers:
Contact our customer service and technical support departments by dialing 1-800-804-5783. Please Do Not Contact the NCC.


Documents: A - D Documents: E - H Documents: I - L Documents: M - P Documents: Q - T Documents: U - Z		NCC Catalog Sheet NCC - Network Control Center PenTeleData implements its new state-of-the-art NCC Network Control Center. To enhance our ability to continuously provide industry leading customer service for Fortune 500 Companies and beyond, PenTeleData has unveiled a fully staffed, 24 / 7 / 365, Network Control Center. The Mission We set out to create a department within PenTeleData solely responsible for the management of our state of the art "Network Genesis", one of the area's largest privately owned fiber optic networks. A department responsible for proactively monitoring the Network Genesis - 24x7 - providing immediate response, coordinating incoming calls, communicating current / future network health and providing report status in real-time. This fully staffed department will be on hand anytime for trouble shooting regarding the network and connections. Why? Everyday companies and institutions, just like yours, are moving increasing amounts of critical data and processes to new electronic technologies such as the Internet. As this occurs, companies are becoming increasingly more aware of the performance of the networks they are using. They understand that the level of performance and reliability they can expect to receive is only as good as the network infrastructure of their carrier. At PenTeleData you can count on receiving the best service available anywhere. PenTeleData's NCC represents our commitment to providing businesses with a communications service capable of supporting mission-critical applications. Mission Accomplished . . . In order to provide our customers with industry leading service, our NCC will be fully staffed with specialists 24 hours a day. In additional to our around the clock proactive monitoring, PenTeleData has also instituted a "Ticket" Tracking System, an Escalation Procedure and 24 Hour Emergency Paging. These systems were implemented in order to keep both our NCC staff and our Engineering Team up to speed with all aspects of our network. Additionally, in an effort to keep our customers informed, PenTeleData posts both the current network status and the progress of all tickets on the World Wide Web: www.engr.ptd.net. The current network status is also available via a tollfree telephone number 24 hours a day: 1-800-281-3564 In the event you need to contact the NCC, you may contact them several ways. To ensure your questions are handled in the most effective manner possible, please use the appropriate means as indicated below. For customers with Dedicated or Managed Services, you may contact the NCC via the following methods: Technical Inquiries (Questions pertaining to items that directly effect the operation of your service) Telephone - Customers may telephone the NCC by dialing 1-800-281-3564 ext. 2674 to talk to a network specialist. In the event the network personnel are unavailable and the call is regarding a "Service Affecting" situation, please use the "Urgent" option of the Auto Attendant. This will initiate a page to a specialist on duty. The aforementioned is not to be used for Residential Questions / Reporting or Questions about a single computer dialing into a POP (Point of Presence). Please call 1-800-804-5783 for Residential Questions or POP Dialing Questions. E-mail - Customers can E-mail inquiries to the NCC at ncc@ptd.net. E-mail is answered with the same level of urgency as a telephone call. However, this option is best suited for Non-Service Effected inquiries. Web - Inquiries or problems may also be reported via the World Wide Web by typing http://www.engr.ptd.net into any Internet browser. This is a web page that will automatically email and page, if necessary, the appropriate party. Non-Technical Inquiries (Questions pertaining to billing, sales, additional services, etc): Telephone - Customers may telephone the appropriate PenTeleData department by dialing 1-800-281-3564. A voice driven menu will help you navigate to the proper department. E-mail - Commercial customers may also email questions directly to the commercial sales department at prosales@ptd.net. For Non-Dedicated or Residential Account Customers: Contact our customer service and technical support departments by dialing 1-800-804-5783. Please Do Not Contact the NCC.