A: You can either use Microsoft FrontPage (if FrontPage extensions are installed on your website) or an FTP client such as WS_FTP or CuteFTP to upload your content. If you use an FTP client, you will need the following:
- Hostname/Server: ftp.ptd.net
- Username: The username for your web account
- Password: The password for your web account
All files are placed in a folder called docs in order for visitors of your site to be able to view them. If you have any cgi files, these should be placed in the cgi-bin folder.

A: You can use PERL and CGI. PHP is also available upon request. Please email webmaster@ptd.net to activate PHP scripts for your site.

A: /usr/local/bin/perl

A: In order for CGI scripts to run, they must be made executable. To do this, you must telnet to ftp.ptd.net, then log in using your webmaster username and password. After this, you should see a prompt with a $ at the end. Type "cd cgi-bin" without the quotes, and then press enter. Then type "chmod 755 filename" (where filename is the cgi which you are trying to make executable), and press enter. You can then type exit to log out.

A: You can create a mySQL database on your UNIX site. For more information on adding this service to your account, please contact our sales department at 1-800-281-3564 x7715

A: Visit http:// website/wwwstats

A: What are the meanings of the stats in wwwstats.html?
304's: Number of times a local copy of the requested document was used, rather than the server returning the page.
Redirects: The number of times the server redirected to a new URL because the original URL moved.
Not Founds: The number of times the server couldn't find the requested document or the server didn't serve the document because the client was not an authorized user.
Server Errors: The number of times a server-related error occurred. bad cgi, bad permissions.
Number of unique URL's: The number of unique URLs accessed since access logging was enabled.
Total unique hosts: The number of kilobytes the server transferred since access logging was enabled.
Total kilobytes transferred: The number of kilobytes that have been saved in the client cache.

A: Yes. Please contact our sales department at 1-800-281-3564 x7715 for more information about NetTracker, which is our more detailed statistic program.

A: Go to http://www.yourdomain.com/_vti_inf.html. If you see a page that says "FrontPage Configuration Information" then the extensions are installed on your webpage.

A: Yes. However, if the FrontPage specific directories should as _vti_cnf are altered it is sometimes necessary to re-publish your website using FrontPage.

A: By default the docs/secure directory is password protected. To give a user access to this directory, telnet to ftp.ptd.net and login with your assigned username and password. Then At the $ prompt type: cd userdb. Now at the new $ prompt type: "htpasswd .htpasswd username" Replace username with the name of the user you wish to grant access. The user is now allowed access to the directory.

A: Telnet to ftp.ptd.net and login with your assigned username and password. Then, At the $ prompt type: "cd userdb" At the new $ prompt type: htaccess -c {filename} {user} Example: htpasswd -c customers.txt customer1 Add the rest of the users by typing: htpasswd {filename} {user}

NOTE: The -c option is only used when adding the first user. If you use the -c option when adding the second user the first user will be erased.

When all the users are added type: pwd
You will need to remember this infomation when telling the the webserver where to look for the users to allow access.

At the $ prompt type: "cd ../docs". Now at the $ prompt type: "mkdir dirname" Replace dirname with the name of your directory. Next, in the folder you just created, you need to create a file called .htaccess. This file needs to contain the following lines:

AuthName "dirname"
AuthType basic
AuthUserFile {Output from the pwd command}/{file that contains the usernames and passwords}
require valid-user

Example:
AuthName "XYZ Company"
AuthType basic
AuthUserFile /home/webfarm/web40/xyzcompany.com/userdb/users.txt
require valid-user

Once the .htaccess is created any pages inside the folder you created will require a username and password to access.

A: In your config directory on the webserver you will find a file called mime.type, you can add any mime type to this file. Please remember to add the entries in the same format as the current entries. Download the mime.type config file using an FTP program like WSFTP using the ASCII option to transfer. In wordpad, notepad or any other basic text editor, add to the bottom of that document the mime-types you would like to add. For example:
type=application/x-director exts=dir,dcr,dxr,fgd
type=application/futuresplash exts=spl
type=audio/x-midi exts=mid
type=audio/midi exts=mid

Save the file as a text document and then open WSFTP, or another FTP program, and upload the file back into your config directory. Be sure to upload the file in ASCII format. After you have made the changes to the file, you must email webmaster@ptd.net so that the changes can take affect.

A: Yes, in the docs directory create, or add to, the file .htaccess. In this file insert the following:ErrorDocument {error number} {URL to the error document file}
Ex. ErrorDocument 404 http://www.yourdomain.com/404.html

A: Server Side Includes are enabled on your website. Make sure your SSI files have the ".shtml" extension on them.

A: No. There are limitations that do not allow the FrontPage extensions to operate on shared SSL websites. For more information about the differences between shared and private SSL, please see the "General" section of this FAQ.

A: SSH is a secure replacement for telnet. Customers who currently use telnet to manage some aspects of their site and databases should consider using SSH to ensure that their passwords are not intercepted by a third party while being transmitted.

A: The only value that should need to be changed is the hostname and possibly the port. The hostname should read "ftp.ptd.net" without the quotes. The protocol should be SSH, and the port is 22.

A: No. Both of these services should operate identically.

A: SFTP is a secure replacement for FTP. SFTP is an extension of SSH, and as such is dependant on SSH, and does not use the FTP protocol to transfer files. You may wish to use SFTP to ensure that their password is not transmitted in plain text, or to be sure that content is not being read while it is being transferred to or from their web server.

A: While we do plan to eventually deactivate telnet on ftp.ptd.net, we currently do not have a timeframe for this. Customers are, however, strongly encouraged to use SSH whenever possible for security reasons.

A: You will need to enter ftp.ptd.net for the hostname as well as his/her username and password. The port number should remain at 22, and you should use the SFTP protocol (SCP is not supported).

A: No. There are currently no plans to deactivate FTP on ftp.ptd.net.

A: No. SSH and SFTP only secure information while it is being transmitted to/from an SSH or SFTP program. If you are concerned about the security of data being transmitted between their website and their viewers, you should consider an SSL certificate.

A: /usr/lib/sendmail -t

A: This notification means that the amount of disk space used by your website currently exceeds the limits of your purchased web-hosting plan. If you have not recently uploaded files, deleting old log files may alleviate the problem. These log files are located in the "/logs" directory of your website. Using either FTP, FrontPage, telnet or SSH you can delete those log files which are out of date. Another common cause of disk usage is large media uploads — video or audio files. If you do not require these files, please remove them to reduce your site to within the assigned limits. If you have performed these steps and your website is still too large, please contact 1-800-281-3564 x7715 concerning upgrades to your current hosting plan.