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 Commercial Support Home Important Announcements Commercial Internet AUP Billing Terms & Conditions Login to the S.M.A.R.T. System Network Status Speed Test Contact UsSupport For: Broadband Internet Access Computer Patrol Dedicated Transport Services Dial-Up Internet Access Domain Name Services Dedicated Line Internet Access Managed Web and E-mail Services Security Services Commercial E-mail Services |
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Q: How can I view my wwwstats? A: Go to http://yourdoamin.com/wwwstats Q: What types of statistics can I view with wwwstats? A: Total bandwidth used and "hits" per day and hour, bandwidth and number of "hits" by domain as well as by referrer. Q: How can I view my NetTracker statistics? A: Go to http://nettracker.web.ptd.net/NetTracker/yourdomain (i.e. http://nettracker.web.ptd.net/NetTracker/reports). Q: What types of statistics can I view with NetTracker? A: Total hits, page views, bandwidth usage, most frequent referrer, most popular browser and platform, most common error, number of unique visitors, number of repeat visitors, average length of visit, average visits per visitor, most frequent visitor, as well as specific "dashboards" for executive, marketing, content, visitor, traffic, and technical purposes. NetTracker also offers Marketing, content, visitor, traffic, and technical analysis. Q: How can I e-mail my NetTracker stats? A: Simply click the e-mail icon near the upper right of the NetTracker web page and enter your e-mail address in the space provided. Q: How can I upgrade to NetTracker from wwwstats? A: Call our sales department at 1-800-281-3564 x7715 and they will be happy to help you with this. Q: Is there an automated way to delete my log files? A: Yes, go to http://www.yourdomain.com/config.html and set "Delete Log files after how many days?" to the value of your choice. For the majority of sites, we recommend to keep no more than 60 days of log files. Q: I don't want any log files. How do I disable logging? A: Currently, you cannot disable logging. To minimize the number of log files generated, you may set "Delete Log files after how many days?" to the lowest possible value, '1' (one). If “wwwstats” is enabled, you can force your log files to delete immediately after processing by setting the "Keep Log files?" option to 'no'. Q: My old log files disappear after a set time, can I stop this? A: You can disable automatic log file deletion by going to http://www.yourdomain.com/config.html and set "Delete Log files after how many days?" to '0' (zero). Remember, the size of your old log files counts against your total website disk space. Q: How do I change my "wwwstats" settings? A: Go to http://www.yourdomain.com/config.html Q: How do I keep my past statistics files? A: Go to http://www.yourdomain.com/config.html and change "Keep wwwstats files?" to 'yes'. The wwwstats.html file will automatically be renamed to wwwstats.YYYYMMDD.html, e.g. wwwstats.20021231.html. Each wwwstats.html file has a link to the previous wwwstats.html file. Q: I don't want any statistics. How do I disable "wwwstats"? A: Go to http://www.yourdomain.com/config.html and change "wwwstats Status" to disabled. |
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