OraSure

When asked why they chose PenTeleData over another provider, Rick Kula, OraSure’s Manager of Information Technology, explained, “Initially it was for the cost savings, but PenTeleData’s service after the sale, both technical and from a sales perspective, has set them apart from other providers. While many companies might want to get the sale and then move on, it’s not that way with PenTeleData.”

Naturally, with OraSure’s day to day operations so dependent on their network connections, reliability and security are of the utmost importance. There is no room for downtime or error. With this in mind, Kula points out, “To date, PenTeleData’s services have been very reliable. In the event of planned maintenance, we are notified ahead of time as to the scope and duration. The support staff has always been very helpful and responsive.”