Geisinger Health System
When asked why they chose PenTeleData, Bob Murcek, Director of Network Infrastructure at Geisinger Health System, responded, “We initially chose PenTeleData for Internet service, more than a decade ago, because it was cost-effective and because so many of our patients, members, partners, and employees use PenTeleData for Internet access; the latter is important because it minimizes response time since traffic stays within our region. PenTeleData’s Ethernet service via their fiber optic based network was so reliable that we began using their Point-to-Point Ethernet service to more than 30 locations including clinics, business offices, and partner hospitals. Most of these connections support real-time patient care applications such as electronic medical record access including imaging, and telemedicine such as heart ultrasound interpretation for partner hospitals. Uptime is critical.”
In addition to a reliable and dependable network, the “behind the scenes” service is also important. Murcek added, “Not only have we found PenTeleData’s service to be reliable, we have found that they are very proactive in monitoring their network and reliably inform us about planned maintenance that may affect our circuits. Overall, the support we get from PenTeleData, in terms of ordering new service and providing special arrangements is excellent.”