Contact

PenTeleData Commercial Sales

Address PenTeleData
540 Delaware Avenue
P.O. Box 197
Palmerton, Pa. 18071
Phone Number: 1-800-281-3564
Email: prosales@corp.ptd.net
Fax: 610-824-4435

* All telephone calls may be monitored and recorded for quality assurance and training purposes.

PenTeleData Commercial Support

Cable Modem Support

PenTeleData's Technical Support provides 24-hour-a-day, 7-day-a-week support for all PenTeleData Cable Modem Customers.

To speak with a Commercial Technical Support Representative, please dial 1-877-478-3622 (option 1). You may also visit www.ptd.net and utilize the Technical Support online chat system. Click on the link for “Live Support” (located on the right hand side page), just below “PenTeleData Customer Tools.”

To be transferred to a Commercial Technical Support Representative from another department, or to get to the Technical Support from within the phone system, dial Extension 2676.

To email your question to a Commercial Technical Support Representative, e-mail to support@corp.ptd.net.

To hear our updated Network Status Message, please dial 1-800-281-3564 (select option 3, then option 4).

Dedicated Line Support

PenTeleData's Network Control Center provides 24-hour-a-day, 7-day-a-week support for all PenTeleData Dedicated Line Access Customers.

To speak with a Network Support Specialist, please dial 1-877-478-3622 (option 2).

To be transferred to a Network Support Specialist from another department, or to get to the Network Control Center from within the phone system, dial Extension 2674.

To e-mail your question to the Network Control Center, email to ncc@corp.ptd.net.

To hear our updated Network Status Message, please dial 1-800-281-3564 (select option 3, then option 4).

To send a FAX to the Network Control Center, FAX to 610-826-9395.

To send a letter or package to the Network Control Center, address your shipment to:

PenTeleData Network Control Center
540 Delaware Avenue
P.O. Box 197
Palmerton, Pa. 18071