AI-Powered Insights
Gain critical intelligence from every conversation with AI-powered insights that connect captured data to Moments for a deeper organizational insights.
Dashboards. View AI-generated insights and individual Moments or download and share data for a deeper look into your communications intelligence.
Tone and Sentiment Analysis. Gain insight into customer attitudes through automated machine learning and natural language processing (NLP) that catches specific tones of voice, including indications of sadness, frustration, satisfaction, excitement, politeness, and sympathy.
Transcription. Optimize and customize language processing for best-of-breed output from conversational recordings. True AI and NLP resources automatically detect the dominant spoken languages and provide easily consumable transcriptions.
Call Recording Features
PenTeleData is partnered with Dubber, the world’s leading provider of cloud-based callrecording, to provide a high quality, compliant, network-based recording solution. With Dubber Call Recording, customers can capture users’ inbound and outbound calls, regardless of their device, while ensuring compliance with call recording laws and regulations.
