24/7 Support

PenTeleData's Network Control Center (NCC) provides 24-hour-a-day, 7-day-a-week support for all PenTeleData Commercial Customers.

  • PenTeleData offers 24 x 7 assistance plus guaranteed response and repair times for commercial customers with contracted specialized support.

  • Call us toll free at 877-478-3622, then select option 2 Or Email us at

Please click on any of the products below to view available support documentation.


  • The PenTeleData speed test is a diagnostic tool that is designed to help our Technical Support staff evaluate the performance of your Internet connection within the PenTeleData network.

  • Open Internet Disclosure

  • Open Internet Disclosure speed test results

  • Multi-Dwelling Unit service is a custom property management solution Powered by PenTeleData. By design, this system accommodates flexibility for the users or tenants, while meeting the rigid security requirements necessary to identify malicious or unethical Internet usage.

  • Support information Listserv. This does NOT include e-mail addresses that are, or not on a managed e-mail server, which are included in the section on Standard E-mail Services.

  • You, as a User of PenTeleData, and any Users of your account, agree to the following terms of this agreement.

  • Includes support documentation on commercial PenTeleData high-speed Internet Access technologies that do not utilize dedicated transport mechanisms. Included in this section are Cable Modems, DSL and Multi-Tenant EtherPoint.

  • This FAQ contains non platform specific information regarding PenTeleData hosted websites.

  • Calculate your monthly data usage by adjusting the sliders according to your Internet usage.

  • PenTeleData broadband service must meet certain minimum requirements