| Xirrus/Zyxel | Meraki | Cisco | |
|---|---|---|---|
| Supported by PenTeleData 24x7 NCC and PenTeleData Sales Engineer | ✓ | ✓ | |
| Includes advanced RMA (Return Material Authorization) (next business day) | ✓ | ||
| Includes advanced RMA (next business day, optional 4 hour) | ✓ | ||
| Includes access to vendor TAC (Technical Assistance Center) | ✓ | ✓ | |
| Includes software upgrades | ✓ | ✓ | ✓ |
| Supported by PenTeleData I.T. Services 8x5 based on technician availability | ✓ | ||
| Customer portal to view equipment stats, logs, and run reports is available | ✓ (optional) |
✓ | ✓ |
| Firewall changes covered by SLA (Service Level Agreement) | ✓ | ✓ | |
| Advanced firewall features available (content filtering, anti-x, IDS/IPS, 0-day protection) | ✓ | ✓ | ✓ |
| Hardware rented from PenTeleData with a monthly recurring rental and support charge | ✓ | ✓ | |
| Hardware purchased from PenTeleData with a one-time purchase charge | ✓ | ||
| Hardware is owned by customer | ✓ | ||
| Hardware is owned by PenTeleData and must be returned at end of rental term | ✓ | ✓ | |
| Optional 4G Cellular network backup available | ✓ | ✓ | |
| Managed by PenTeleData by cloud interface | ✓ | ✓ | |
| Managed by PenTeleData by command line interface | ✓ | ||
| Enterprise/Service Provider grade hardware | ✓ | ||
| SOHO (Small Office Home Office)/Campus grade hardware | ✓ | ✓ | |
| PenTeleData Field Technicians replace failed hardware on site when received via RMA at no additional charge, 24x7 | ✓ | ✓ | |
| Defined policy for End-Of-Sale, End-Of-Support timelines | ✓ | ✓ |