Advanced Hardware Solutions Chart

  Xirrus/Zyxel Meraki Cisco
Supported by PenTeleData 24x7 NCC and PenTeleData Sales Engineer  
Includes advanced RMA (Return Material Authorization) (next business day)    
Includes advanced RMA (next business day, optional 4 hour)    
Includes access to vendor TAC (Technical Assistance Center)  
Includes software upgrades
Supported by PenTeleData I.T. Services 8x5 based on technician availability    
Customer portal to view equipment stats, logs, and run reports is available
Firewall changes covered by SLA (Service Level Agreement)  
Advanced firewall features available (content filtering, anti-x, IDS/IPS, 0-day protection)
Hardware rented from PenTeleData with a monthly recurring rental and support charge  
Hardware purchased from PenTeleData with a one-time purchase charge    
Hardware is owned by customer    
Hardware is owned by PenTeleData and must be returned at end of rental term  
Optional 4G Cellular network backup available  
Managed by PenTeleData by cloud interface  
Managed by PenTeleData by command line interface    
Enterprise/Service Provider grade hardware    
SOHO (Small Office Home Office)/Campus grade hardware  
PenTeleData Field Technicians replace failed hardware on site when received via RMA at no additional charge, 24x7  
Defined policy for End-Of-Sale, End-Of-Support timelines